Emergency Services

We provide round-the-clock emergency services for Birmingham and Staffordshire. With completely transparent pricing: no call-out fees, no travel charges and no hidden costs. We charge in 15 minute increments with a minimum charge of one hour per tradesperson, plus materials, products, parking and VAT.

• The first hour of our emergency service is pre-charged and the balance must be paid upon completion by debit or credit card.
• Materials are charged at our trade price from our preferred wholesalers. 
• Any time spent collecting parts or materials not carried as van stock is kept to an absolute minimum and is charged at the current emergency hourly rate. If you prefer, you are welcome to collect these items yourself from preferred wholesalers so our engineer(s) can continue working without interruption.
• Our service is subject to availability.
• *Our Standard Emergency rates exclude public/bank holidays plus Christmas and Easter holiday periods as we define them; these periods will be charged at our rate titled: HOLIDAY PERIODS.
• We are closed on Christmas Day.
• We are available during the Christmas holiday period as defined by us, which for 2025 is from 20/12/25 – 04/01/26, inclusive of these dates.
• We are available during the Easter holiday period as defined by us, which for 2026 is from 03/04/26 – 06/04/26, inclusive of these dates.

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kate Haynes 
 
15 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Tim has been looking after our plumbing needs since he installed a new boiler a few years ago. We had a water leak from our mains water pipe on Wednesday. He responded to our call for help asap and has project managed the installation of new mains water piping as quickly as possible. The work was carried out without too much upheaval and it’s lovely to have running water again! In summary; we felt we were in safe hands, professional, courteous, efficient and everywhere was left neat and tidy. With thanks, Kate and Mike.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 RICHARD BLISSETT 
 
14 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Highly recommended!
No mess, clear communication across all aspects of the job. Truly professional.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Candy Campbell 
 
6 November 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
After loss of heating and hot water, we discovered our boiler was slowly leaking. We contacted RONAX Monday evening for help and they were on site by 11:30am the next day as agreed. Tim explained everything about the necessary repair and costs involved. He completed the repair the same day and left everything clean and tidy. He was  really professional and polite throughout and we can’t thank him enough for his service.
RONAX provide quotes and invoices promptly, via a secure payment link which was efficient too! Thank you Ronax!!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 neil brady 
 
1 December 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Fantastic service from Ronax. Our boiler packed up and we had no heating. Called Ronax and they attended next day, identified the problem, sorced the new part and got us up and running again. Work was all quoted before hand.
Engineer was polite and tidy and kept us informed of what he was doing and why.
I would definitely use this company again and will recommend to others.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Emilia 
 
28 November 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I had a great experience with Ronax. It was easy to contact them on WhatsApp and they responded immediately and sent an engineer out on the same day. I was told by another engineer that I have to replace the boiler, but Tim from Ronax fixed the boiler during his visit. I cannot thank him enough for getting the hot water and heating sorted in this freezy weather.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Derran Venus 
 
6 November 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Tim was great from the outset. Always came when he said he would and spent time diagnosing the correct problem. Also sent a text after a few days to check all was still well. Would definitely use again and recommend.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sheila Harper 
 
2 November 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Emergency call at the weekend. Quick response, great advice, really helpful. Would definitely recommend Tim!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Shakti Bahia 
 
25 October 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
We’ve used Ronax twice over the last couple of months and they’ve always been reliable and informative. They’re now our go to and trusted tradesmen!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Euan Hammond 
 
22 October 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Brilliant service. Pressure dropped on the boiler late in the evening and Tim sent a guided step by step on how to do a simple fix for free. Top class 👏
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Whitmore 
 
1 October 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Had a new boiler fitted a couple of years ago and subsequent servicing. Great workmanship, professional and reliable. No upsell, and only recommends what you actually need. Tim and the team are brilliant. Highly recommended.
  
 
  
 
 
 
 
    
 
 Verified by Trustindex  
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more